This Christmas morning, NW Natural continues to turn on meters and relight equipment for customers without service in Hood River and Odell. We expect to reach every customer by the end of the evening. Some customers will have to be revisited a second or third time over the weekend if they are not home today.  See map.

We have more than 85 people working today and will have more than 100 working through the weekend to complete the job. Our crews and their vehicles are prepared to deal with the inclement weather.

NW Natural remains grateful to our utility partners Avista, Cascade/Intermountain and Puget Sound Energy who are providing mutual assistance. All workers will carry ID when they arrive at customer homes and will follow COVID-19 safety protocols as usual.

A reminder that customers should not relight their equipment but wait for NW Natural to do this. If a customer is not home, we will leave a door hanger with a phone number that they can call to schedule a time that works, typically that same day.

Service has been restored to the 1,500 customers in White Salmon and Bingen.

In the past three days, NW Natural handed out about 2,200 portable heaters and 1,100 blankets to customers in need. We will let customers know if distribution will occur again tomorrow.

Hotel rooms are still available. Customers can contact any of the following hotels directly for a room, and should bring a copy of their gas bill or proof of address. Lodging expenses will be covered by NW Natural.  

Holiday Inn Express

2625 Cascade Ave, Hood River, OR 97031
(541) 308-1000

Columbia Cliff Villas Hotel

3880 Westcliff Drive, Hood River, OR 97031
(541) 436-2660

Best Western Cascade Locks
735 Wanapa St, Cascade Locks, OR 97014
(541) 374-8777

Holiday Inn Express The Dalles
2920 W 6th St, The Dalles, OR 97058
(541) 370-2450

The Dalles Shilo Inn
3223 Bret Clodfelter Way, The Dalles, OR 97058
(541) 298-5502

Motel 6
2014 W 7th St, The Dalles, OR 97058
(541) 296-1191