Download the NW Natural Safety App

Download the free NW Natural safety app for essential safety tools all in one place.

Safety is our priority and commitment to you. That’s why we created the NW Natural safety app: the all-in-one tool where you can add and save your own list of emergency numbers, tap to report a rotten-egg odor, call 811 before you dig, and much more.

The free NW Natural safety app is available for download from the Google Play Store and the Apple App Store—just search for "NW Natural Safety App". Learn more below.

Safety bonus!

Enter for a chance
to win a NW Natural
emergency-preparedness kit

While you’re on the app, you can enter for a chance to win an emergency kit that can keep you running when the power goes out. Or enter at the "Enter Here" button below.

Fifty lucky winners will get a kit filled with pop-up LED lanterns, a power bank, emergency radio, batteries to use in your natural gas fireplace battery back-up and kit devices, wand lighter, and emergency blanket. All contained in one handy NW Natural sling-bag, ready to use in case of an emergency!

Sweepstakes end Nov. 1, 2024.

Enter Here

What's in the new safety app?

Safety numbers phone book

Add important contact numbers for your family, friends, other utilities and emergency responders. You can also add as many numbers as you'd like to the list.

The phone book is pre-populated with the following numbers: Call 911, NW Natural 24-hour emergency line, and 811 before digging to locate underground utility lines.

To add numbers:

Click on "Add a Number, " type in a button name and phone number, then click "Save"
Typed in the wrong information? Just click on the button, and then select "Remove Number"

We do not keep any personal information or store records of any phone numbers you enter in the app.

Home safety & efficiency checklist

The checklist includes tasks that you can complete. You can also read other important safety and efficiency information from NW Natural.

What to Do

Check the box after you complete a task. Some tasks will send you notifications.
After getting a notification and completing the task, select the task again for your next reminder.

What to Know

Contains links to other NW Natural information on safety and efficiency. Check off items when you're done reading.

Emergency preparedness information

Customer resources

Smell. Go. Let Us Know.

Call 811 before you dig

Discover More

Natural gas safety tips.

This comprehensive guide to natural gas safety at home covers meters, appliances, carbon monoxide and more.

Download our free safety app.

Tap to add emergency numbers, report a natural gas odor, call before you dig and much more.

Call 811 before you dig.

Prevent thousands of dollars of property damage and avoid the risk of injuries by calling ahead of time.

Register your account online.

View and pay bills, see gas use, and compare use over time.